As a consumer, you have the right to cancel the order and return the goods purchased by you within 14 days from the date of delivery of the goods, and you do not need to state a reason for this. You are obliged to store the received goods, their quality and safety during the period according to the previous sentence. When returning the goods, you do not owe additional compensation or penalties.
Return conditions:
Within 14 days after receiving the goods, the customer has the right to return or replace them, provided the following conditions are met:
- Maintained good commercial appearance - original packaging must not be torn or damaged. The goods must be in the form in which they were received. The goods must not be used, assembled, etc.
- There is no damage caused by improper use and/or assembly and it is not covered with stickers.
- Retained original packaging, supplies and accessories if any were included.
- Unpacked and assembled products are not accepted.
- In case the delivered product was accompanied by a gift, when you return the product you must also return the gift.
- Transport costs for returning the goods are at the customer's expense.
- When exchanging goods, the transport costs are at the customer's expense in both directions according to the tariff of the courier company he chooses to use.
Return or exchange procedure
- The product is returned via a courier company at the customer's expense.
- Returns must be accompanied by signed copies of the invoice.
- The shipment must be accompanied by this return form by filling in the details indicated below or send us your decision to cancel the order with an unequivocal statement sent by e-mail. If it is more convenient for you, you can fill the form and send it to us by email flipp.ltd@gmail.com, and this should be done before you send / return the parcel to us.
- Please inform us in advance by e-mail flipp.ltd@gmail.com by sending us a Bank Account (IBAN, account holder) to which the amount due will be transferred if the payment was made by bank transfer.
The right to return goods does not apply in the following cases:
- for the delivery of products made according to the user's requirements or according to his individual requirements and requests;
- for goods damaged and/or changed after the moment of their receipt;
- for goods whose original packaging is damaged or missing;
- upon delivery of sealed goods which have been unsealed after their delivery;
REFUND
A refund for a purchased product takes place after we accept the shipment in its entirety. The amount will be refunded by bank transfer or means of payment used in the initial transaction within 14 days from the date on which you inform us of your decision to withdraw from the contract and we receive the goods back at the address:
"Flipp" LLC
D-r. Boris Oks Street 1, ap. 1
9010 Varna
Bulgaria
and in the form indicated in the "Return Conditions"
Shipments returned for cash on delivery and at our expense - will not be accepted !!!
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Order cancellation form
To
"Flipp" LLC
Dr. Boris Oks St. 1, ap.1
9010 Varna
Bulgaria
Phone: +359 899 896 702
Е-mаіl: flipp.ltd@gmail.com
I hereby give notice that I cancel the following order:
................................................................................................................
Order number .................................................................................
Ordered on /date/ .................................................................................
Received on /date/ .................................................................................
Username: ..............................................................................
User address ...........................................................................
Contact phone number ..............................................................................
User's bank account to which the price paid will be refunded:
Bank ...................................................................................................
IBAN .......................................... BIC ................................................
Date:
User(s) Signature:
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* The unnecessary is crossed out.
Download оrder cancellation form HERE.
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